{"id":1844,"date":"2024-02-15T15:30:43","date_gmt":"2024-02-15T12:30:43","guid":{"rendered":"https:\/\/signumtte.com\/?page_id=1844"},"modified":"2024-04-15T13:11:15","modified_gmt":"2024-04-15T10:11:15","slug":"ica-yavuz-sultan-selim-koprusu","status":"publish","type":"page","link":"https:\/\/signumtte.com\/en\/ica-yavuz-sultan-selim-koprusu\/","title":{"rendered":"Yavuz Sultan Selim Bridge"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1844\" class=\"elementor elementor-1844\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5895858 e-flex e-con-boxed e-con e-parent\" data-id=\"5895858\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0204ccc e-con-full e-flex e-con e-child\" data-id=\"0204ccc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0819663 e-con-full e-flex e-con e-child\" data-id=\"0819663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c463f0d e-con-full e-flex e-con e-child\" data-id=\"c463f0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7bcb17d e-con-full e-flex e-con e-child\" data-id=\"7bcb17d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf601c elementor-widget elementor-widget-heading\" data-id=\"3cf601c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">windesk.fm<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d8e89 elementor-widget elementor-widget-heading\" data-id=\"44d8e89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Yavuz Sultan Selim Bridge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b26874 elementor-widget elementor-widget-text-editor\" data-id=\"0b26874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Applications Used<\/strong><\/p><ul><li>Customer Service Management<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-193f1f1 e-con-full e-flex e-con e-child\" data-id=\"193f1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f585e78 e-flex e-con-boxed e-con e-parent\" data-id=\"f585e78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4834e3d e-con-full e-flex e-con e-child\" data-id=\"4834e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e98e234 elementor-widget elementor-widget-text-editor\" data-id=\"e98e234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\"The management of problems and objections from real persons, legal entities and public institutions\/organizations regarding the Yavuz Sultan Selim Bridge and the Northern Ring Highway operated by ICA is carried out on windesk.fm Customer Services Management, which operates 24\/7.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ec721f e-con-full e-flex e-con e-child\" data-id=\"5ec721f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d87589 elementor-widget elementor-widget-text-editor\" data-id=\"7d87589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>windesk.fm, where all customer interactions are gathered in a single interface, ensures that problems and objections from phone, e-mail and official notification channels, which are carried out through different communication tools, are easily connected to each other, and that the Call Center quickly directs the request to the relevant department and categorizes the support requests.<br \/><br \/>Feedback is automatically provided to the customer at specified stages, from the opening of the request to its finalization, and performance measurement is realized within the lifecycle of the request. While all problem notifications, requests and complaints are recorded in a single data center, service results, experiences and solutions for the relevant services are recorded in the same environment, strengthening the corporate memory-knowledge bank, and at the end of the day, chaos and confusion are replaced by order, automation and customer satisfaction.<br \/><br \/>The Customer Service Management Center, which receives a high volume of calls, is designed to be integrated with the Genesys switchboard system, e-mail, document management system and other corporate applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>windesk.fm Yavuz Sultan Selim K\u00f6pr\u00fcs\u00fc Kullan\u0131lan Uygulamalar M\u00fc\u015fteri Hizmetleri Y\u00f6netimi \u201cICA taraf\u0131ndan i\u015fletilen Yavuz Sultan Selim K\u00f6pr\u00fcs\u00fc ve Kuzey \u00c7evre Otoyolu ile ilgili ger\u00e7ek ki\u015fi, t\u00fczel ki\u015fi ve kamu kurum\/kurulu\u015flar\u0131ndan gelen sorun ve itirazlar\u0131n y\u00f6netimi 7\/24 \u00e7al\u0131\u015fan windesk.fm M\u00fc\u015fteri Hizmetleri Y\u00f6netimi \u00fczerinde y\u00fcr\u00fct\u00fclmektedir.\u201d B\u00fct\u00fcn m\u00fc\u015fteri etkile\u015fimlerinin tek bir aray\u00fczde topland\u0131\u011f\u0131 windesk.fm; farkl\u0131 ileti\u015fim ara\u00e7lar\u0131 \u00fczerinden [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1844","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/pages\/1844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/comments?post=1844"}],"version-history":[{"count":25,"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/pages\/1844\/revisions"}],"predecessor-version":[{"id":5507,"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/pages\/1844\/revisions\/5507"}],"wp:attachment":[{"href":"https:\/\/signumtte.com\/en\/wp-json\/wp\/v2\/media?parent=1844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}