Define
Tenant And User Records
Tenant and Visitor Requests
Manage store and shared-space reports by location, priority and service duration. The visitor experience in stores, common areas and parking facilities is managed alongside technical continuity, hygiene, security and tenant services.
Back to Shopping MallsConnected Operational DataEvery record moves through the same workflow with its owner and outcome. 01 02 03 04
Sector Operations
A Connected Management Model For Tenant and Visitor Requests.
The visitor experience in stores, common areas and parking facilities is managed alongside technical continuity, hygiene, security and tenant services.
- Relevant Teams
- Facility management, technical teams, tenants, users and service providers
- Traceability
- Request, contract, cost, SLA and satisfaction data
Plan
Space And Contract Relationship
Execute In The Field
Request SLA
Measure
Satisfaction And Communication History
Management Scope
Manage Four Data Layers In One Workflow.
Manage store and shared-space reports by location, priority and service duration. Each step’s owner, time, related record and outcome are preserved in the same operational history.
Tenant And User Records
Link Tenant And User Records information to the facility, space and relevant asset hierarchy to create a single, up-to-date record.
Space And Contract Relationship
Define the schedule, priority, responsible team, service duration and required approval rules for Space And Contract Relationship.
Request SLA
Manage Request SLA data alongside work orders, mobile tasks, field notes and evidence of completion.
Satisfaction And Communication History
Make Satisfaction And Communication History results measurable using KPIs, exceptions, trends and period comparisons.
End-to-End Process
Four Steps From Recording To Improvement.
windesk.fm connects Tenant and Visitor Requests management with field execution and management reporting in a single chain.
Define
Structure facility, space, asset and service records for Tenant and Visitor Requests within a shared data model.
Plan
Clarify responsibilities, priorities and service rules for facility management, technical teams, tenants, users and service providers.
Execute
Route work to the right team and keep the process moving seamlessly with mobile field steps, notifications and approvals.
Verify
Review and report results using request, contract, cost, SLA and satisfaction data, then turn them into an improvement plan.
Operational Benefits
Measurable Results For Shopping Malls.
Turn daily operations into management decisions by linking Tenant and Visitor Requests data to the sector’s key performance targets.
User Experience
Turn requests into fast, visible and measurable service.
Cost Control
Compare energy and service expenses to manage variances.
Asset Value
Preserve the performance and lifecycle of technical systems.
Supplier Quality
Compare contractual obligations with services actually delivered.
Let’s Design Your Facility Operations Together.
Let us understand your needs and design the right windesk.fm solution structure for your processes.