Request
Record requests from different channels with their service type, location, priority and contract.
Retain the complete activity history of each request from opening to closure.Support Services Management
Plan all support services, from cleaning and security to waste management and landscaping; coordinate teams and resources centrally.
Team
Coordinate teams and tasks according to shifts, skills, location, and current workload.
Balance task allocation with field capacity and service priorities.SLA
Compare response, intervention and resolution times against targets, and identify potential breaches early.
Reduce the risk of delays by tracking critical deadlines through notifications.Quality
Measure service quality through checklists, inspections, evidence, and user feedback.
Evaluate service outcomes using verifiable records and satisfaction data.windesk.fm · Service Management
Make Service Quality Visible.
Maintain operational control by linking every service request to its area, team, contract and performance target.
01
Service Requests
Receive, classify and route notifications to the right team from a single point.
Consolidate and prioritize requests from web, mobile, call center, and QR channels in a single record structure.02
Space Management
Monitor service points and usage intensity in the context of the facility structure.
Clarify field plans by linking service points with usage intensity, criticality, and responsible team information.03
Team Coordination
Assign tasks based on shifts, skills and workload.
Assign each task to the most suitable team by considering shifts, skills, location and current workload together.04
Stock and Consumables
Manage consumption rates, areas of use and critical stock levels.
Link consumable usage to service types and areas; anticipate waste, overconsumption, and stockout risks.05
SLA Management
Track response and resolution targets in real time.
Monitor response, intervention and resolution targets against contract rules, and initiate escalation for potential breaches.06
Mobile Operations
Give field teams up-to-date task, location and asset information.
Bring tasks, routes, checklists, photos and approval steps into the field to maintain an uninterrupted flow of data with the central office.Connected Workflow
From Data to Action, One Process.
windesk.fm brings facility data, field teams, and management decisions together in one operational chain.- 01
Report
Record the request with its channel, location, priority, and service type.
- 02
Plan
Define the SLA target, team capabilities, and required resources.
- 03
Execute
Send tasks to mobile teams and monitor field progress in real time.
- 04
Measure
Report on quality, time, user satisfaction, and cost results.
Let's Design Your Facility Operation Together.
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