Solutions > Central Helpdesk
Central Helpdesk
Windesk.FM Central Help Desk provides a centralized view of all facility and workplace problems, requests and complaints as a roof information system for facility and workplace managers. It is the central and single point of contact for service requests such as increasing corporate efficiency, monitoring service performance, managing priorities, and reducing operational and administrative costs. The Central Help Desk is set up quickly and simply and acts as the orchestration center of all services offered at the facility.
Windesk.FM Central Help Desk provides operators with access to all services under a single interface (Unifed Contact Center) by using all the features of call center exchanges with direct integration.
Benefits:
- A participatory environment that increases satisfaction is provided for each stakeholder to make and monitor service requests.
- All kinds of notifications such as maintenance, service and area requests are centralized, prioritized and tracked.
- Photos, annotations, and service location details are added to improve results.
- Security, satisfaction and service continuity are supported by the centrally monitored services of everyone in the workplace.
- After the analysis of various and rich data sources under the central structure, the day and the future are managed more optimized.
Benefit and cost ratios that can be obtained by using Windesk.FM application
Central Operation Management Activity
- 50
- +
(increase)
Recording system, analysis and monitoring of unplanned movements in a single center
For more information
Contact Windesk team
491 28 13
