Applications Used
"Ankara Bilkent City Hospital, built by CCN Holding under the Public Private Partnership model, with a capacity of 1.3 million square meters and 3,704 beds, was commissioned in May 2018 and windesk.fm Facility Management and Help Desk applications were launched on this date.
windesk.fm PPP is customized according to Annex-14, Annex-18 and Annex-13 business service model in PPP City Hospitals. Customized Helpdesk and Facility Management for premises, assets, personnel and 19 different service contracts are running in Ankara Bilkent City Hospital in a real-time application environment for a performance-based business management system for all service providers and sub-suppliers, where SLA services are delivered.
windesk.fm provides "direct integration" to all features of Call Center switchboards, giving operators access to all services through a single interface. windesk.fm PPP works integrated with many systems and applications. In Field Services, all operations for field staff and hospital staff are mobilized from Android and IOS mobile environment integrated with the Sub Help Desk feature. Tasks for each case in the field are monitored, analyzed and measured using SLA performance metrics. Real-time management and service indicators are reported with the Yellowfin Business Intelligence and Reporting tool.
The application prepares a progress payment and deduction system ready for the use of the enterprise and the administration by using the reconciliation approval processes for the service period each month. Different service categories belonging to the entire operation are secured with an audit system in accordance with SLA performance metrics, case tracking is performed for nonconformities and the audit process is supported by audit reports.