windesk.fm

Soft Facilities Management

For Efficiency, Service Quality and Cost Control...

Soft Facilities Management covers the management of services other than maintenance management (cleaning, waste, security, parking, gardening, landscaping, spraying, etc.). windesk.fm Service Management application is an application software package for effectively planning, implementing, managing and improving the service processes of an organization. Its aim is to increase customer and employee satisfaction, optimize service quality and keep costs under control.

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Soft Facilities Management Applications

Space Management

Coordinate Your Space Management Processes

  • Define the floor plan data of your facility to the system and maximize the use of your spaces.
  • Increase employee motivation and experience by planning your spaces according to the job.
  • Perform resource management for optimal use and management of consumables and materials to be used in the areas.
  • Incorporate predictive IoT-sensor solutions into service processes.
  • Track materials and consumables inventory, save money with features such as material requests and usage analysis by area.
  • Create contingency plans and ensure that cleaning teams respond quickly and effectively.
  • Monitor the performance of your cleaning staff, optimize workforce planning.


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Service Management

Plan, Manage, Improve Your Service Processes

  • Receive service requests from customers or internal users, plan, implement and manage processes effectively.
  • Analyze service data, enable continuous performance monitoring and improvement with data analytics.
  • Increase business continuity and performance metrics by resolving service requests quickly.
  • Optimize service quality. Increase internal user and customer satisfaction with fast response and effective communication.
  • Manage resources such as personnel assignment, equipment, warehouse consumables management and use your resources more effectively.
  • Reduce costs with service resource management process automation.
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Personnel Management

Optimize All Processes Related to Your Personnel

  • Monitor personnel mobility within the facility, optimize security, credentialing and authorization processes.
  • Track and report issues such as leave, leave types, overtime, etc. through payroll data.
  • Monitor staff working hours and work activities instantly.
  • Ensure identification, security and integration of facility personnel into operational processes with ID Card Management.
  • Keep company records of staff, systematically record important data such as personal details, certification, health, etc.
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Work Order Management

Increase Your Task Management Efficiency with Mobile Work Order

  • Create, assign and execute unlimited work orders.
  • Create work orders from anywhere, on any device.
  • Monitor resolution times and continuously improve performance.
  • Progress service requests according to a specific workflow, automatically assigning and prioritizing where necessary.
  • Ensure business continuity by resolving service requests quickly.
  • Plan your services in advance, allowing your team to plan their days in advance.
  • Facilitate interaction, provide up-to-date information on demand situations.
  • Save operational experience and documents in your corporate memory.





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Warehouse, Material Management

Do Supply Management

  • Control all movements of your warehouse according to the physical functioning of your warehouse and optimize material flow.
  • Control physical, virtual or personal warehouse levels and manage warehouse operations efficiently.
  • Track your stocks instantly, monitor changes in the layout.
  • Create instant records of every action taken.
  • Make your logistics processes such as material receipts, stock corrections, stocktaking, picking or shipment planning much easier and more efficient.
  • Monitor the consumption rate and usage areas of the materials and consumables to be used in the facility.
  • Analyze Warehouse Material-Supply Management in hourly, periodic, seasonal periods with the use of IoT-sensor technologies.
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Contract Management

Assess Your Partners' Service Performance

  • Identify and track commitments between you and your business partners and mitigate risks with contract management.
  • Ensure that contract terms are managed in accordance with legal norms and avoid legal issues.
  • Connect metrics, KPIs, SLA targets for performance measurements to services.
  • Increase efficiency in business processes by managing contract processes effectively and efficiently.
  • Strengthen your financial management by ensuring budget and cost controls within the contract.
  • Automate, monitor and report contract management processes.
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Mobile Application

Accelerate Business Processes, Increase Employee Productivity

  • Create service requests and emergency notifications via the mobile app and increase employee productivity.
  • Instantly track the stages of work order and task processes (such as taken on, working, completed).
  • Support your decision-making processes with live data analysis.
  • Quickly communicate service notifications to other users and make them traceable.
  • Speed up the service location identification process and understand the service location with features such as barcode, NFC or QR code reading.
  • Proceed with obtaining Occupational Safety approval for some designated services.
  • Prevent unnecessary data entry, conduct risk assessments.
  • Provide field service workers with up-to-date data in real time.
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Help Desk

Reduced Cost, Increased Operational Performance in One Place

  • Record all notifications in a single center and manage all service activities in central memory.
  • See all details about requests, review past responses, prioritize requests.
  • Create automated calls in emergencies, enabling rapid response.
  • Save time by automating repetitive responses or warning messages sent by the system.
  • Create reporting and documentation using data analysis and reporting tools.
  • Transfer some of the calls made through the knowledgebase to the knowledgebase routing solution before they reach the helpdesk staff.
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Inspection Management

Sustain and Improve Operational Excellence

  • Examine operational processes step by step in line with defined inspection plans.
    Record the non-conformities detected.
  • Ensure corrective and preventive actions are planned and implemented.
  • Create inspection Performance Reports.
  • Assess the effectiveness of inspection processes and the skills of inspectors.
  • Take measures to improve the quality and reliability of inspection processes.
  • Ensure accountability within the organization and to external stakeholders by increasing transparency.
  • Monitor service performance and utilization, document service activities and checklists.
  • Contribute to future planning through regular review of relevant reports.
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Reporting Management

Report, Create Documents

  • Monitor service performance and utilization, document service activities and checklists.
  • Contribute to future planning through regular review of relevant reports.
  • Inform and report in case of emergency.
  • Present information more effectively with graphs, tables and other visual elements.

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Soft Facilities Management Application Example

Security Management

Make Data-Driven Decisions for Your Security Processes

  • Make processes more secure.
  • Systematically record and track security incidents and document them.
  • Facilitate communication between security teams and enable quick action in emergencies.
  • Contribute to data-driven improvement and upgrading of security standards within the facility.
  • IoT - act fast with sensor technologies for emergency alerts, real-time personnel and asset tracking, etc.
  • Conduct a risk analysis. Plan necessary measures and create emergency scenarios.
  • Create reports on incidents and security breaches. Attach images, video, audio recording files to reports.

Soft Facilities Management Application Example

Cleaning Management

Cleaning Business Processes
Optimize

  • Optimize business processes, ensure that things are done in an orderly manner.
  • Incorporate predictive IoT - sensor solutions into service processes.
  • Keep track of cleaning consumables and reduce your costs.
  • Track materials and consumables inventory, save money with features such as material requests and usage analysis by area.
  • IoT - act fast with sensor technologies for emergency alerts, real-time personnel and asset tracking, etc.

Soft Facilities Management Application Example

Predictive Service Management

Make Smart Service Management for Wet Floor Use

  • Manage your field operations quickly and accurately with work orders opened from windesk.fm in the light of all collected data.
  • Predictive service management using call-based and IoT sensors.
  • Provide an effective solution for product tracking; warning of reduced wet floor usage, defective product detection alarms and emergency management.
  • See some examples of these solutions gathered under the title of Smart Service Management and constantly diversifying according to needs.
  • Liquid Soap Dispenser Level Detection
  • Z Napkin Holder and Paper Napkin Holder Level Control
  • Waste Tracking
  • Siphon Usage and Status Information
  • Urinal Usage Information
  • Toilet Door Control Information
  • Cleaning Personnel Monitoring.

signumtte

Founded in 2005, Signumtte is a subsidiary of ARD Informatics and Controlmatik Technologies. As an R&D company, it develops innovative software solutions to add new value to its customers.

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