windesk.fm, where all customer interactions are gathered in a single interface, ensures that problems and objections from phone, e-mail and official notification channels, which are carried out through different communication tools, are easily connected to each other, and that the Call Center quickly directs the request to the relevant department and categorizes the support requests.

Feedback is automatically provided to the customer at specified stages, from the opening of the request to its finalization, and performance measurement is realized within the lifecycle of the request. While all problem notifications, requests and complaints are recorded in a single data center, service results, experiences and solutions for the relevant services are recorded in the same environment, strengthening the corporate memory-knowledge bank, and at the end of the day, chaos and confusion are replaced by order, automation and customer satisfaction.

The Customer Service Management Center, which receives a high volume of calls, is designed to be integrated with the Genesys switchboard system, e-mail, document management system and other corporate applications.