For Optimized Service Quality and Cost Control
Soft Facilities Management is the management of services (such as cleaning, waste, security, garden, landscape maintenance) outside the technical maintenance service management system. With windesk.fm Service Management, the easy planning, delivery, management and improvement of service processes in facilities, buildings and workplaces are digitized. The main goal of digital transformation is to increase the satisfaction of customers and/or employees living and/or using those environments, to monitor, measure and optimize service quality, and to keep costs under control. Support services can be implemented as planned, call-based and predictive service management using IoT sensors.
Service Requests Management: Receives, tracks and manages service requests from customers or internal users. It has features such as automatic assignment and prioritization.
Workflow Management: Ensures that service requests proceed according to a specific workflow.
Supports business processes such as assignment of specific tasks, approval processes.
Asset and Resource Management: Tracks assets and resources required for service delivery. It includes functions such as personnel assignment and equipment management.
Performance Monitoring and Analytics: Measures and reports the performance of service processes. Evaluates service quality and customer satisfaction with data analytics tools.
Improvement Processes: Continuously evaluates service management processes and identifies opportunities for improvement. Makes improvements based on customer feedback and performance analysis.
Collaboration Tools: It offers collaboration tools to facilitate communication between team members. It includes features such as collaboration and document sharing.
Safety and Compliance: Ensures the security and compliance of service management processes. It includes measures such as data security and access control.
Reduced Cost through Automation and Improvement of Processes
Founded in 2005, Signumtte is a subsidiary of ARD Informatics and Controlmatik Technologies. As an R&D company, it develops innovative software solutions to add new value to its customers.
